Frequently Asked Questions

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FAQs

Update on your YMCA Members, Programs & Facility Information

We understand you have many questions about the closure of the Decatur Family YMCA. Below you'll find information on the most common questions we have been receiving. If you need further assistance or have additional questions, please email ymca@decaturymca.org


When will the Decatur Family YMCA reopen?

Due to the mandate put forth by the IL Governor, the Decatur Family YMCA will remained closed until further notice. We will notify all members upon reopening via email, text, social media & direct mail (for those who do not have an email on file)

What is the YMCA doing during the closure?

Before the 'shelter in place' act was ordered, a small group of YMCA leadership worked on various maintenance & improvements throughout the facility in addition to a deep sanitizing clean to ensure our facility is safe upon reopening.

The YMCA made the decision to close on March 16, will I receive a pro-rated refund due to the closure?

At this time, we will be addressing all membership refunds upon reopening the facility. Due to the strict demands put forth by the government, we are unable to process refunds at this time. During this closure, we are committed to paying our staff so they too can provide for their family. We would be grateful for your support in continuing to keep your membership active if you are financially able to do so.

What about my April payment?

All accounts will be placed on hold starting April 1. If you wish to keep your membership active during this time to help support the facility and staff, please email ymca@decaturymca.org with the request to continue payment. Otherwise, you will not be charged for April.

My child is enrolled in swim lessons, what will happen to those lessons I've already paid for?

For all updates on swim lessons, please email angela.foulke@decaturymca.org

My child is enrolled in a youth sport program. When will those resume?

For updates on all youth sport programs, please email abby.lowe@decaturymca.org

Will the Child Development Center and Before & After School care remain closed during this time?

Yes, both Child Care & Before/After School care will be closed during this time as well. If you need updates on child care, please email jacqui.hupp@decaturymca.org


Again, we appreciate your patience during this time and will continue to provide updates as they become available.






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